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단행본World Bank Policy Research Working Paper 8270

Mission and the bottom line: performance incentives in a multi-goal organization

청구기호
WPS 8270
발행사항
United States : World Bank, 2017
형태사항
55 p. :. PDF file ;. 1.07 MB
소장정보
위치등록번호청구기호 / 출력상태반납예정일
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    E0002856
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책 소개
The impact of performance pay in institutions with multiple goals depends on complementarities in the disutility cost of effort and how different tasks interact to achieve each goal. Workers of a mission-oriented nonprofit were randomly assigned to one of two bonus schemes, each incentivizing one of its two main operational goals: the performance of its microcredit program and the strengthening of community institutions of the poor. This study finds that the credit bonus improved credit-related outcomes but it undermined the social outcome. In contrast, the social bonus advanced the social mission as well as the microcredit program, but only for employees working alone, undermining the performance of employees working in teams. These results cannot be explained by a standard multitask principal-agent model featuring only complementarities in the disutility cost of effort. Instead, they suggest that production complementarities are also relevant.