This report considers the impact of telework/ICT-mobile work on the world of work. It synthesises research carried out by Eurofound’s network of European correspondents and ILO country experts.

Executive summary 1 Introduction 3 1 Outline of methodology 5 Conceptual challenges and scope 5 Standard expert questionnaire 6 EWCS proxy of T/ICTM 6 2 Drivers and restraining factors for T/ICTM 9 Drivers for the adoption of T/ICTM 9 Restraining factors to the adoption of T/ICTM 10 Drivers in countries outside the EU 11 3 Incidence and intensity of T/ICTM 13 Trends and incidence of T/ICTM in 10 European countries 13 Trends and incidence of T/ICTM in Argentina, India, Japan and the US 16 Characteristics of T/ICTM workers 17 Incidence and intensity of T/ICTM: Some conclusions 19 4 Effects of T/ICTM 21 Working time: Working hours and working time organisation 21 Individual and organisational performance 26 Work–life balance 28 Occupational health and well-being 33 5 Policy responses to T/ICTM 43 Relevant EU directives and international labour standards 43 European Framework Agreement on Telework 44 National legislation and other governmental measures regarding T/ICTM 45 National and sectoral social dialogue 48 ‘Right to be disconnected’ and related policies 49 Company and organisation examples of T/ICTM 51 Policy responses: Some conclusions 54 6 Conclusions and policy orientations 57 Incidence and intensity of T/ICTM 57 Effects of T/ICTM 57 Policy responses to T/ICTM 58 Policy suggestions 59 Bibliography 61 Annexes 67 Annex 1: National studies 67 Annex 2: Regression analysis based on the EWCS 68