Description Managing performance is a critical focus of HR activity. Well-designed strategies to recognise and improve performance and focus individual effort can have a dramatic effect on bottom-line results. The problem is to determine what the processes, tools and delivery mechanisms are that will improve performance in your organisation, as well as determine which ones are best avoided. The authors have tracked performance management processes over the past seven years, and their comprehensive survey reveals what leading organisations are doing to manage their employees' performance and how they are delivering results. With detailed illustrations from the real world, and clear practical advice, this text shows you how to improve the management of your employees' performance. Managing Performance will help you: - design performance management processes that reflect the context and nature of the organisation; - create supportive delivery mechanisms for performance management; and - evaluate and continuously develop performance management strategies to reflect the changing business environment.

List of Figures and Tables Figures 1 The performance management cycle 13 Performance management model Standard Chartered Bank 14 An overview of performance management i 15 Performance management processes 23 Performance matrix 41 Performance matrix Halifax BOS 42 comments and issues 47 outcomes of the CIPD survey 2004 65 Who sets the performance requirements? 72 Who was consulted on performance management development and design? 73 How effective is performance management in raising performance overall? 75 Criteria used for assessing individual performance 76 Key issues in performance management 77 Factors demonstrating successful performance management 78 Performance management and human capital 81 Performance management and development 93 Performance management and reward 103 Managing organisational performance 115 Managing team performance 121 36odegree feedback 125 Managing underperformers 135 Developing performance management 141 Appendix A An example of a competency framework 150 Appendix B Performance management form 159 Survey questionnaire 161 Performance Management Bibliography 171 Index 177