Pension administration currently faces many challenges. First, certain population groups such as the self-employed, atypical workers, the unemployed, migrant workers and workers in small businesses present specific administrative difficulties to social security institutions, in terms of contribution collection, enforcement of compliance, and combating contribution evasion. Second, there is considerable need for debate on current innovations in ICT and their impact on the organization of pension administration. Third, information management and data quality are of utmost importance not only to ensure appropriate financial flows and correct benefit payments, but also to maintain the social legitimacy of pension schemes and social security administrations. Fourth, growing demands on customer-oriented services, the increased need to legitimize and inform the public on pension programs as well as the development of new communication technologies have created new pressures and opportunities. Taken together, new developments in the area of ICT, socio-economic changes, and new client needs require pension administrations to take a proactive approach in order to anticipate future administrative challenges and prepare solutions for them. Yet, generally speaking, academic circles have paid insufficient attention to the implementation issues raised by these major developments. This volume is devoted to addressing priority challenges in pension administration. It presents a basic framework for better pension implementation by demonstrating five core requirements for a viable pension system, identifying several basic key elements in any effective system for collecting social security contributions. It also contains reports on selected countries, including Brazil, Canada, Denmark, Germany, Japan, Korea, the Netherlands, Sweden, the United Kingdom and the United States, and attempts to clarify future administrative challenges. Through in-depth discussions on national experiences, good practice and lessons learnt, this volume provides useful and insightful details on innovations and solutions currently applied in a variety of countries.

Preface Contributors Part Ⅰ.Basic Framework Capter 1. Collection of social contributions : Current practice and critical issues Part Ⅱ.Country Report Capter 2. The Use of Information and Communication Technologies to Improve public sevice delivery and recognition of citizen rights in Brazil Chapter 3. Customer-oriented Services and Information : Enhancing public Pension Awareness in Canada and Why it Matters Chapter 4. Effective and Efficient ICT Strategies to support pension administration in Denmark Chapter 5. Extending pension Coverage in Germany : The employment insurance approach Chapter 6. Pension Record-keeping Problems in Japan Chapter 7. Improving the Administration of Problem Groups in the National Pension System : The Case of Korea Chapter 8. Focus on Client Orientation: Service Delivery of the Dutch State Pension Chapter 9. Customer-oriented Services and Information : Experiences from Sweden Chapter 10. National Insurance Administration in the UK Chapter 11. Ensuring Appropriate Information Management and Data Quality at the United States Social Security Administration Part Ⅲ Future Challenges Chapter 12. Recent Developments in the Collection of Social Contributions Chapter 13. The Collecion of Pension Contributions : A Comparative Review of Three Central European Countries Chapter 14. An anlysis of Provident and Pension Fund Administration in Selected Asian Countries Chapter 15. Future Challenges in Pension Administration Subject Index